Question 1

What exactly is DualHelix Labs?

Accepted Answer

A supplier of documented laboratory research materials: research peptides, reference standards, buffers and consumables. Available specifications appear on product pages. Released certificates appear in the COA library; contact us for any missing lot documentation.

Question 2

Who is allowed to order?

Accepted Answer

Orders are intended for research organisations and qualified laboratory personnel who can receive, store and handle research materials under institutional safety practices. Checkout requires an explicit research-use-only acknowledgement.

Question 3

Can you advise on use in people or animals?

Accepted Answer

No. Every listing is for in-vitro laboratory research only. We do not provide dosing, administration or health-related guidance, and we do not make diagnostic, treatment or consumption claims of any kind.

Question 4

How do I find the certificate for a lot I received?

Accepted Answer

Search the lot number in the COA library. Released records are current, archived records have been superseded by a newer lot, and pending review records are not yet cleared.

Question 5

What does the specification on a product page mean?

Accepted Answer

It states the analytical parameter the lot is judged against together with the format and unit size. The certificate record then names the method used and the result reported for that specific lot.

Question 6

Is payment taken at checkout?

Accepted Answer

No card is taken at checkout. You place the order, then pay by Zelle transfer using the exact total and the payment memo shown on your order page. We verify each transfer by hand and email you once payment is confirmed; orders are only prepared for dispatch after that.

Question 7

Are stock levels live?

Accepted Answer

Availability reflects recorded inventory when lot counts are present. Untracked inventory is shown as unverified; contact us to confirm availability before a time-sensitive order.

Question 8

How should I store items after delivery?

Accepted Answer

Follow the storage condition published on each product page and repeated on the label. Move temperature-sensitive items into the stated condition immediately on receipt.

Question 9

What if a shipment arrives damaged or incomplete?

Accepted Answer

Report it within 5 business days with the order reference, catalog codes and lot numbers involved so it can be traced. See the refunds page for how resolutions are handled.

Question 10

Do you keep my order details?

Accepted Answer

Order and delivery details submitted at checkout are stored so we can fulfil, document and support your order. See the privacy notice for what is kept and for how long.

Frequently asked questions